Last Updated: [20-05-2024]

Thank you for shopping with Innovative scientific publication . We strive to ensure that our customers are fully satisfied with their purchases. This Refund and Returns Policy outlines the terms and conditions for refunds and returns of our digital products.

 1. Digital Products
Our primary products are digital publications, including but not limited to e-books, research papers, journals, and subscription-based content. Due to the nature of digital products, all sales are final. However, we understand that issues may arise, and we are committed to resolving them promptly.

 2. Eligibility for Refunds
Refunds for digital products will only be considered under the following circumstances:
 Technical Issues:  If you encounter significant technical difficulties accessing or using the digital product and our support team is unable to resolve the issue within a reasonable timeframe.
Duplicate Purchase: If you accidentally purchase the same product more than once.
Incorrect Product: If you receive a digital product different from what you ordered.

3. Requesting a Refund
To request a refund, please contact our customer support team within 30 days of your purchase. You will need to provide:
– Your order number
– The email address used for the purchase
– A detailed description of the issue

Our support team will review your request and respond within 5 business days. If your refund is approved, it will be processed within 10 business days, and a credit will automatically be applied to your original method of payment.

4. Subscription Cancellations
If you have purchased a subscription to our digital content, you may cancel it at any time. Upon cancellation, you will retain access to the subscription content until the end of the current billing cycle. Refunds for subscription payments will not be provided for the remaining period of the subscription after cancellation.

5. Non-Refundable Circumstances
We do not provide refunds for:
– Change of mind after purchase
– Lack of usage or dissatisfaction with the content (unless it falls under the “Incorrect Product” clause)
– Failure to cancel a subscription before the renewal date

  6. Customer Support
Our customer support team is available to assist you with any issues or concerns you may have. Please contact us at:
– Email: info@ijies.net

We are committed to ensuring that your experience with our products is positive and that any issues are resolved to your satisfaction.

  7. Amendments
We reserve the right to amend this Refund and Returns Policy at any time. Any changes will be posted on this page, and the date of the latest revision will be indicated at the top. We encourage you to review this policy periodically to stay informed about our refund and return practices.

By purchasing our digital products, you agree to this Refund and Returns Policy. If you have any questions or concerns, please contact our support team for assistance.

Thank you for choosing Innovative scientific publication